Please know that the following procedure is also available by email or post free of charge.

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We take all communication from our customers very seriously and ensure that any complaints are always dealt with in a courteous and professional manner.

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If you would like to get in touch to make a complaint, you can do so by:

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Telephone: 01443 686664

Email: info@businessenergyexperts.co.uk

Post: 17 Dol Afon , Porth , Mid Glamorgan CF39 0DD

 

We will review your complaint and look to resolve it within 10 working days. If we need more information and it is taking longer to provide a resolution, we will ensure that we keep you informed throughout the process and update you with a new timescale.

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A resolution may be an apology, a gesture of goodwill, or compensation depending on the severity of the complaint.

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Once we have resolved your complaint, if you remain unsatisfied or if we have not been able to resolve your complaint within 8 weeks, then you may be able to escalate your complaint to The Energy Ombudsman. This service is free and impartial.

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Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF

Email: enquiry@ombudsman-services.org

Telephone: 0330 440 1624

Website: www.ombudsman-services.org